“Heartless” – aired on April 22, 2018
Written by: Michael Rauch
Directed by: Don Scardino
Grade: 4,5 out of 5

Notice: All episode reviews contain spoilers
At last, Instinct delivers the type of episode that I have been waiting for since day one. On the one hand, “Heartless” falls just short of being perfect due to the lack of cohesion in one of its B plots. On the other hand, for the first time ever, it manages to bring all the show’s strengths together to produce a convincing narrative that works without compromising its Rauch-style, character-driven entertainment factor.
If you have followed my reviews for Instinct, you probably know that I have been critical of its crime-solving portion. In “Heartless,” showrunner-writer Michael Rauch and seasoned director Don Scardino collaborate to create the first compelling case of the show. It features a plausible narrative that remains, for the most part, free of clichés found in procedurals.
Another first is the efficient use of the supporting cast without short-changing any of the talent available. After two episodes of token, inside-closed-chambers appearances by Julian Cousins (Naveen Andrews), followed by two non-appearances, we finally have him back for this episode. He plays a substantial role in the solving of the crime while appearing in more than one scene outside of his screen-filled “computer cell.” He also gets some much-needed character growth: he is an independent contractor, “unallied” and “liberated.”
Andrews as Julian energizes all three scenes in which he appears. The relationship between Reinhart and Cousins indeed has the necessary ingredients to create some fascinating story lines for future episodes. Julian is the only character who seems to be on par with Dylan in terms of pure intelligence. Whether the writers will exploit that tremendous potential or not is not clear. But, it is there without a doubt, because only Julian can stupefy a genius like Dylan by saying cool and nerdy things such as “I’ll use the print to reconstruct the victim’s actual fingerprint, and hack into her cell phone provider’s biometric cloud of cryptographic hash signatures. With a dactylogram match, I can data-dump the contents of her phone onto any computer desktop.” What is Dylan’s reply to that? “Totally.” Yep, Dylan does look totally lost at that moment.
The third dialogue between Dylan and Julian hints at a storyline that could become a major plot as Instinct moves forward. It turns out that Charlie’s death – Lizzie’s ex-fiancé and partner – may carry larger implications than Dylan was initially led to believe. He was apparently a person of interest in an international smuggling case shortly before he died. Julian expresses concern about who might be involved. Dylan takes offense at Julian’s suggestion that Lizzie may be involved. How far the writers decide to pursue this narrative remains to be seen, but it promises endless possibilities.
Rauch throws more bones in our direction by having Whoopi Goldberg make another appearance as Joan, Dylan’s editor. As was the case in the first and second episodes, the dialogue between Dylan and Joan is stellar. After three of those in five episodes, I seriously believe that I could be a fly on the wall for hours listening to Joan and Dylan engage in refined badinage and never get bored. I suspect that being the case even if it were Alan and Whoopi doing so in real life.
Andy and Jasmine are also present in the episode, with the former playing a bigger role since Dylan’s ability to maintain equal balance between his work and private life comes into question. And what a spouse Andy is! He is understanding, caring, and always sporting a genuine smile. He is almost too good to be true, but after five episodes, the line between “too-good-to-be-true” and “for-real-true” is getting blurrier. If we ever get an episode that puts Andy’s life in danger, I will be the first to declare the villain of that episode public enemy number one.
Let’s get back to the crime-solving part, easily the biggest factor in setting this episode in a class by itself compared to the four previous. A young woman is killed in a case of mistaken identity. More precisely, her heart is removed. Dylan and Lizzie ponder on the clues and painstakingly carry their investigation as they hit one road block after another. At first, they do not even know that the woman was not the intended target. Once past that, they don’t understand why anyone would kill “Jane Doe,” let alone “steal her heart.”
Dylan is especially frustrated because he is used to working the super-human brain of his, having his blue-hued-epiphany moment or two, and “poof,” having the answers – hey, don’t blame me, that has been the pattern, has it not? But this time, it’s different. As shocking as it sounds, he even experiences an “incomplete” blue-hued moment – i.e., minus the epiphany.
He begins to worry that his obsession with the case may lead him down a dangerous path, one in which solving crimes becomes his primary focus and his loved ones fall into secondary roles. Andy reminds him that he gets “consumed by these things” and “can’t turn it off.” Dylan confesses to Joan that he is feeling like he is “being pulled in so many different directions.” He retired from the CIA precisely because he wanted to leave that type of life behind. Daniel Ings continues to impress as Andy and Andy continues to impress as the dream spouse of which we all dream at some point in our lives.
Lizzie and Dylan tackle more clues and question more suspects before Dylan finally has his successful epiphany to figure out the “why” of the murder. Unlike in previous episodes, this blue-hued-epiphany moment is tenable because the earlier conversations between Lizzie and Dylan show us in a cogent manner how Dylan got to the point where he could put the two and two together. The denouement is genuinely poignant, and it also avoids the usual good-n-evil dichotomy that underscores most concluding scenes of episodic procedurals.
The only significant flaw of the episode strangely emerges from what is usually its strongest asset. Even when all else fails, you can always count on the synergy between Dylan and Lizzie to save the day. In an episode where almost all else works well, it is the interaction between our two main leads that misses the mark. For the first 20 minutes, we listen to Lizzie and Dylan ponder on how the victim is killed. They also pick on each other in ways that are no different than what we have seen in the previous episodes. Lizzie finds some of Dylan’s habits quirky, lets him know about it. Dylan, in return, picks on Lizzie for driving fast and being bossy. We have seen it before, and we like it.
So then, why does this one awkward conversation between Dylan and Lizzie take place around the 20-minute mark by the coffee machine? Lizzie makes a comment that alludes to things not needing to be “complicated” which triggers an apprehensive reaction by Dylan: “Oh, we’re not talking about coffee anymore.” Lizzie takes a serious tone. She understands that he is “not a cop” but reminds him firmly that “there is a way we do things around here.” She adds, “you need to respect that.” She goes further by stating that he is free to have his “authority issues,” “mommy issues,” and “social issues,” but in the precinct, “the only issue that matters is the case.”
Wait, what is going on here? Why is Lizzie suddenly scolding Dylan? What did I miss in the first 20 minutes that was different – and warranted Lizzie’s reaction – than the many conversations that the two held in previous episodes? More overkill comes when Lizzie affirms to Dylan, “I’ve been doing just fine on my own.” Dylan never said otherwise, so what is the purpose of Lizzie’s statement?
The entire sequence comes across as unnecessary and awkward. I have no problem if the writers prefer to inject some tension into the relationship between the main characters, but this one feels clunky, because Lizzie’s reaction is not warranted by anything seen in the episode. Luckily, the two have further conversations to get past that awkward one by the coffee machine and we return quickly to the Reinhart-Needham duo that we prefer.
Last-minute thoughts:
– Do sharks really have their livers and hearts “removed by the whales with almost surgical precision”? Can any human being really detect a “faint whiff of rhodinol and sour milk” and match that with roses and baby’s breath flowers? Someone please say “no” to one of these so I can stop feeling so stupid listening to the living encyclopedia named Dylan Reinhart.
– Nit-picking time: “Onishi! Two more Onishi rolls for my friends here,” yells Frank Fallon to the sushi chef early in the episode. So, the chef’s name is Onishi and the rolls are named after him? Then why does IMDB have the character named as Akira Sato? Something seems off.
– The flower guy runs away from Lizzie and Dylan for about five meters (?!?) before grabbing his knees form exhaustion. I do not even know how to comment on that absurdity.
– Andrew Polk is hilarious as Doug the medical examiner. After three appearances in five episodes, can I assume that he is a recurring character? I hope so.
– Precinct banter between detectives is entertaining, as well as the jokes they pull on each other’s motorcycles. Lizzie gets the last laugh in that game.
– Julian says to Dylan that it will only be a “matter of time” before Dylan gets back in the “Acronym.” What is this Acronym? Let me just say that it is another good reason for which Julian should be more involved in the show.
– Over-the-top moment that should have been edited out: Dylan riding his motorcycle away on its back wheel. It was unrealistic and corny.
Until next episode…